ICGEB
The International Centre for Genetic Engineering and Biotechnology (ICGEB), established in 1983, is an international, intergovernmental organisation conceived as a Centre of excellence for research, training and technology transfer to industry in the field of biotechnology to promote sustainable global development. The Centre conducts innovative research in life sciences and strengthens the research capability of its over 60 Member States through training, funding programs and advisory services.
Located in Trieste (Italy), New Delhi (India) and Cape Town (South Africa), and in collaboration with over 40 Affiliated Centres worldwide, the three ICGEB Components provide a scientific and educational environment of the highest international standards. Further information available at http://www.icgeb.org/home.html

The ICGEB invites applications for the post of IT Assistant (Support Specialist)
POST TITLE: IT Assistant (Support Specialist)
DUTY STATION: Trieste, Italy
DATE REQUIRED: As soon as possible
TYPE OF CONTRACT: Fixed term appointment
DURATION: Initial period of three months, with possibility of one year further extensions subject to performance
LEVEL: G1/G2 (UN Salary Scale)

DUTIES
The incumbent will act as a subject matter expert for the Information Technology support (Service Desk, Users, MACs and PCs) at the ICGEB Trieste Component, to ensure smooth operations in daily work.
In particular, the incumbent will be requested to perform the following duties and reporting to the Head of the IT Unit:
– act as a single point of contact with users. Respond to user needs and enquiries, fulfil requests and provide first-level support for incidents and problems. Dispatch or escalate second-level requests to the relevant people or suppliers;
– maintain the clients (MACs and PCs) as a whole, including hardware (disks, memories, network wiring, power sources, etc.) as well as Operating Systems (OS X and Windows) and their peripherals;
– support the installation of software packages on clients, including browsers, anti-virus, Microsoft Office and related upgrades;
– create accounts for newcomers. Support users with ICGEB’s computers as well as providing guidelines for those with “Bring-Your-Own-Device” ones;
– design, implement and maintain a ticketing system compliant with the ITILv3 procedures;
– contribute to maintains an up-to-date inventory of software and hardware;
– perform other duties as required within the IT Unit.

QUALIFICATIONS:
Secondary education (high-school diploma or equivalent).
– At least three years of progressively responsible experience in IT Support.
– Proficient knowledge of Macintosh and OSX, from 10.14 Mojave to 10.6 Snow Leopard, including OS X networking, operating system, time-machine and Safari.
– Good knowledge of PC with Windows 10 or Windows 7.
– Good experience in maintaining MACs and PCs, including OS upgrades and patching, installation of applications, IP  Network, switches.
– Fair experience with file and printers sharing tools such as Windows share, Samba and CUPS.
– Certification on ITILv3 would be an asset.
– Previous experience with cloud technologies such as Office 365 or Google G-Suite would be an asset.
– Previous relevant experience in international organizations would be an asset.
LANGUAGES: Fluency in English (both oral and written) is required. Knowledge of Italian is desirable.
APPLICATION DEADLINE: 13 October 2019

Candidates should submit their full CV by completing the ICGEB’s Personal History Form available online, together with a cover letter outlining motivation forapplication and full contact details of three referees.
Click here

ICGEB is an equal opportunities employer and welcomes applications from all suitably qualified persons
regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Applications should be addressed via email to HR & Personnel Unit, personnel@icgeb.org, quoting reference PU/TS/04-19.